What does this client’s business do? A full-service salon offering haircuts, coloring, and beauty treatments.

Who was hired and what was their role? The salon was facing difficulties asking clients for feedback and reviews consistently. By automating the process through Review Hub, they streamlined review collection, & review response.

Results: After just 6 months, the salon saw a 15% increase in client retention, as clients left positive reviews and felt more confident about their future visits. They also noticed an increase in new client bookings driven by online reviews.

What did they spend their time on? With reviews automatically managed, the salon spent more time on promotional campaigns, new services, and enhancing the customer experience.